01 Order to Delivery Timeline
The transit period shown is an estimate and is not a guaranteed arrival date.
02 Delivery Regions
We ship internationally to European Union (EU) member states. Additional supported destinations, where available, are displayed at checkout.
03 Standard Delivery Charges
Standard shipping costs 6$ when the order does not reach the free-shipping threshold.
Orders of 50 or more receive free standard shipping.
04 Processing and Dispatch
Orders are generally processed within 1–3 business days.
Orders are generally dispatched within 3 business days.
05 Carriers and Shipment Tracking
Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
All orders include shipment tracking. Tracking details are provided after dispatch when carrier information is available.
06 Delivery Address and Changes
Please check the delivery address carefully before submitting your order.
An address change may be requested before dispatch by contacting support@trelvoro.com. After dispatch, changes are not guaranteed and may depend on carrier procedures.
07 Transit Estimates and Delays
Transit estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove any mandatory legal responsibility that applies to the merchant.
08 International Orders and Import Charges
Prices shown on the website include the applicable tax under the website pricing configuration.
For international orders, destination-country customs duty, import charges and customs handling charges are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Tax included in the product price does not mean that every possible import duty or customs charge is prepaid.
09 Delayed or Lost Parcels
Contact our support team if a parcel has not arrived within a reasonable period or appears lost.
We will review the tracking information and investigate the shipment with the relevant carrier.
We may request reasonable delivery information where necessary for the investigation.
If the parcel is confirmed lost, we will offer an appropriate resolution of reshipment or refund.
10 Shipping Support
For shipping, tracking or address-change assistance, contact support@trelvoro.com.