01 Scope of These Terms
These Terms apply to use of the website and purchases from TrelVoro. Mandatory statutory consumer rights remain unaffected.
02 Using the Website
You may use the website only for lawful purposes and in a manner that does not interfere with security, availability or other users.
03 Product Information
We aim to present product descriptions and images clearly. Minor display differences may occur. Product-specific information shown at the time of purchase forms part of the order information.
04 Placing an Order
Submitting an order is a request to purchase the selected products under the information displayed at checkout.
05 Order Acceptance
An order is accepted when we confirm acceptance or otherwise proceed with fulfilment, subject to applicable law.
06 Order Processing
Orders are generally processed within 1–3 business days.
07 Order Cancellation
You may request cancellation before dispatch by contacting support@trelvoro.com. After dispatch, cancellation is not guaranteed.
08 Delivery Address Changes
A delivery address change may be requested before dispatch. After the carrier receives the parcel, changes may depend on carrier procedures and are not guaranteed.
09 Payments and $ Currency
Payments are processed through Stripe. Payments are processed in $. Available methods are those shown on the payment or checkout page.
10 Prices, Taxes and Import Charges
Prices shown on the website include applicable tax according to the website pricing configuration. This is separate from customs or import charges that may arise for international delivery.
11 Standard Delivery Charge
Standard shipping costs 6$ when the order does not reach the free-shipping threshold.
12 Free Standard Shipping
Orders of 50 or more receive free standard shipping.
13 Dispatch
Orders are generally dispatched within 3 business days.
14 Estimated Transit Time
Estimated transit is 7–15 business days after dispatch. Estimates may vary due to destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control. This remains an estimate rather than a guaranteed delivery date.
15 Shipment Tracking
All orders include shipment tracking. Tracking details are provided after dispatch when available.
16 Customs and Import Duties
Where applicable, destination-country customs duty, import charges and customs handling charges are the customer’s responsibility, unless mandatory law requires otherwise.
17 Lost Parcel Procedure
If a shipment is substantially delayed or appears lost, contact our support team. We review the tracking information and investigate the shipment with the relevant carrier. If the parcel is confirmed lost, the available resolution is reshipment or refund.
18 Standard Return Period — 14 Calendar Days
Eligible normal returns must be requested within 14 calendar days after receipt. Contact our support team first for return instructions.
19 Return Shipping Costs
For standard change-of-mind returns, return shipping is paid by the customer. For damaged, defective, incorrect or incomplete items, the merchant covers applicable return shipping.
20 Problem Goods
Mandatory rights relating to damaged, defective, incorrect or incomplete goods are not limited by ordinary return conditions.
21 Exchange Shipping Costs
Direct exchanges are supported. For non-defective exchanges, the customer pays both return and replacement shipping. For merchant-responsibility issues, the merchant pays applicable shipping.
22 EU Statutory Right of Withdrawal
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason, subject to lawful exceptions.
23 Refund Timing
Our processing target is to issue approved refunds within 7 business days after return review. This target does not replace or extend statutory refund deadlines. Refunds generally return to the original payment method.
24 Personalised Goods Exception Where Applicable
If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits. This does not exclude rights for defective, damaged, incorrect goods or merchant production errors.
25 Mandatory Consumer Rights
Mandatory Statutory Consumer Rights always prevail. Nothing in these Terms excludes rights that cannot lawfully be excluded.
26 Intellectual Property
Website content, branding, design, text and other protected material may not be copied or misused except as permitted by applicable law.
27 Liability and Mandatory Legal Protections
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory statutory consumer rights.
28 Privacy
Personal data is processed in accordance with the Privacy Policy. Privacy enquiries should be sent to privacy@trelvoro.com.
29 Changes to These Terms
We may update these Terms from time to time. The current version is identified by the Last Updated value shown above.
30 Applicable Law, Jurisdiction and Contact
These Terms are governed by the laws applicable to TRELVORO, LLC in US, subject to any mandatory consumer-protection rules that apply in the customer’s country of residence. Courts with jurisdiction under applicable law may hear disputes, and nothing here deprives consumers of mandatory rights to bring claims in another competent forum. For support, contact support@trelvoro.com.